7 Proven Steps to Training Landscaping Employees & Delegating Work
When you approach your employees about the job they're paid to do, do you feel like you're confronting them?
Lack of communication and lack of delegation will cost you your business and your personal life in the long run. Therefore, this episode examines ways to delegate and communicate with your employees in a way that won't feel confrontational. By following these seven proven steps, you can train your employees and give them responsibilities. It changed everything for me and my business when I discovered these.
“Sometimes, you have to stop or intervene. The moment will inform you what’s required. Moment by moment; it’s a moment-by-moment dance. And if you’re in fear and anxiety and trauma and stuck in your head, then you can’t calibrate properly.”
– Keith Kalfas
Why do you have to listen to today's episode.
01:53 – “Whenever the pressure is on, if you put all that pressure on yourself and you keep pulling the work harder level, and you’re picking up the slack for everybody else… you’re gonna dig yourself into a nervous breakdown or an early grave, and people will take advantage of that.”
It is important to remember that if you don't lead properly, people will take advantage of that, which will result in them doing so little of the work they were hired to do.
02:22 – “People want to do a good job. They want to work hard, they want to take pride in their work, and they want to be delegated to and told what to do and handed the right proper tools and be taught how to do it properly…”
People want to be in charge of their jobs. When you're a control freak and nobody can do anything right, you might have to go through them to fix things.
02:56 – “First of all, you do the detailed property walk. This is how you delegate.”
The detailed property walk will simplify the job and explain each section in detail. It is easy to train the right people, but it is impossible to modify the behavior of the wrong ones.
07:59 – “You do it in front of him, and then now, you have him do it.”
Make sure you give the experienced person something to work on right away, take the new person along, give him a task, and make him feel like you care by coaching him.
12:47 – “Now that you’ve got it, I want you to teach me everything. Pretend like I’m a new guy and teach me how to do the thing.”
Now, have him teach you how to do the thing. Believe me when I say that this changed everything for me.
16:05 – “The best way to learn something is to actually teach it. There’s an accountability switch that flips on the head when you’re teaching something.”
In the second stage, ask him to teach the other guy - who already knows the drill - to do the same thing. If you want to help him learn more, you should stand and observe him teaching. The experienced guys can be left alone.
20:59 – Check these books on audible.com: (1) Crucial Conversations, and (2) Difficult Conversations
Key Takeaways
“Why should you listen to me? I'm Keith Kalfas. I've been in business for 10 years, and I've had all types of failures. I was a landscaper my whole life… and I've had to learn a lot of painful lessons.”
“Whenever the pressure is on if you put all that pressure on yourself and you keep pulling the work harder level and you’re picking up the slack for everybody else… you’re gonna dig yourself into a nervous breakdown or an early grave, and people will take advantage of that.”
“You can teach the right person any skill or any trick of the trade or anything. But if it's the wrong guy, it's hard to teach him anything. He's just the wrong guy.”
“The best way to learn something is to actually teach it. There’s an accountability switch that flips on the head when you’re teaching something.”
“The more experienced the guy is, the more that you can leave him alone.”
Connect with Keith
Resources/People Mentioned:
My Website: Official Site Keith Kalfas
My Podcast Page: The UNTRAPPED Podcast
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